Shipping policy

Shipping Policy

Thank you for visiting and shopping at Findavo. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods or holidays, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We are proud to offer FREE Tracked Standard Shipping on all orders within the United States.

Shipping Method: Standard US Shipping
Estimated Delivery Time: 7 to 15 business days
Shipping Cost: Free

Delivery delays can occasionally occur due to carrier issues, extreme weather, or other unforeseen circumstances. We appreciate your patience.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 48 hours. You can easily track your package status on our [Track Your Order] page or directly through the carrier's website.

4. Separate Shipments

If you order multiple items, they may be dispatched separately from different warehouse locations to ensure the fastest delivery possible. In this case, you will receive multiple tracking numbers. Don't worry if one item arrives before the other—the rest of your order is safely on its way!

5. Incorrect Shipping Addresses

Findavo is not responsible for orders shipped to incorrect or invalid addresses provided by the customer. Please ensure that all shipping information is correct before completing your checkout. If you realize you have made an error, please contact our support team at support@findavo.com immediately. We will do our best to update the address, but if the order has already been processed or shipped, we cannot make any changes or offer a refund for this reason.

6. Lost, Stolen, or Damaged Packages

While we strive to ensure every package arrives safely, Findavo is not liable for any products damaged, lost, or stolen during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local post office. If you still cannot locate it, contact us at support@findavo.com and we will assist you in opening an investigation with the carrier.

7. Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.